Delivery and Returns
All ‘in-stock’ goods will be dispatched within 4 working days. However, dispatch is often quicker than this. We can not guarantee exact delivery dates.
All ‘out of stock’ orders will normally be dispatched within 14-21 days. However, availability dictates this and may take longer. If we can not source ‘out of stock’ goods, we will tell you immediately and a refund will be given where applicable.
Within the UK delivery charges are £7.50 for 3 days, £15.00 next day (UPS) if ordered before 12.00 pm for England, Wales and mainland Scotland
£15.00 Europe 3-5 days.
Postage for all other countries £40.
If the goods are lost or damaged in transit, please let us know promptly.
Customs & Import duties are not included. You are responsible for payment of any surcharges.
You can cancel your contract at any time up to 14 working days after day of delivery. To do this, please email us at firstname.lastname@example.org or write to us at FASTFRAME 60 GILLYGATE, YORK. YO31 7EQ
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
This cancellation policy does not effect your legal rights – for example, if the goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.